Complaints

It is annoying if you have a complaint about our service as you have experienced them. Nevertheless, we kindly ask you to pass on your complaint via e-mail to the customer service department.

This can be by either email, regular mail and / or telephone. Our customer service staff will review the complaint and attempt to resolve the complaint to everyone's satisfaction.

Our contact details:

De Holland Winkel
Beitelstraat 43
1135 KV Edam
The Netherlands

Telephone: +31-299-406060
E-mail: info@hollandwinkel.nl

We recommend that you first make your complaints known to us by emailing us at info@hollandwinkel.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.